If there is a problem with my order, will I need to return it to Peterkin?

It depends on what you've ordered.

• If there's a potential fault with the item, you may need to return it so we can investigate. Please submit a request detailing the problem and uploading clear photos of the item. We'll get back to you ASAP. 
• If you change your mind or have ordered the wrong unprinted item and need to return it click here for more information.
• Print quality issues. If you order a discounted reprint (or qualify for a free reprint under The Printery Guarantee) then you'll need to return the original items (i.e business cards) so we can investigate the printing issue. Please submit a request and we’ll let you know what we’ve decided, and if the goods are to be returned to Peterkin, we’ll provide you with either:

A return shipping bag. We’ll include it with the products we’ll be sending you as replacement, together with instructions on what to do next.

OR

A return shipping label. Please print this out and stick it to the box containing the goods for return. We’ll let you know when the pickup will be scheduled.

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